Frequently Asked Questions
Everything you need to know about your Hidden Hills Club experience.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. Express shipping options are available at checkout. International shipping times vary by destination but generally range from 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I care for my Hidden Hills garments?
To maintain the quality of our premium fabrics, we recommend washing in cold water with similar colors and hanging to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products limited edition?
Many of our seasonal collections and collaborative drops are produced in limited quantities to ensure exclusivity. Once an item is marked as 'Sold Out,' it is rarely restocked.